Help · Loyalty programme
How points work
Points are our way of saying thanks for being part of the community. Play, review, refer friends — earn points. Trade them in for gear, merch, and curated experiences.
Earn-only
You earn points by being active. You can't buy them, top them up, or convert cash into points.
No cash value
Points aren't a currency — they're a loyalty reward. They can't be exchanged for cash or refunded.
Just for you
Points stay on your account. They aren't transferable between users.
12-month expiry
Points expire 12 months after you earn them. Spend or lose them.
How you earn
Points land in your balance automatically — no claim, no fuss. Each source is idempotent, so you can't double-up.
Welcome bonus
When you create your free profile.
+200 pts
Play a session
When the club marks you as checked in.
+50 pts
Review a club or coach
After you submit your first review of each venue.
+100 pts
Refer a friend
When a friend you invited completes their first booking.
+500 pts
Complete a coach lesson
When the coach confirms the lesson.
+75 pts
Per-user maximum balance: 50,000 points. Bonus drops + promo grants happen from time to time.
What you can redeem
Points are spent on a curated catalogue. Categories and values are set by Badminton Village and may change.
Real badminton gear
Shuttles, grips, rackets — shipped from NZ partner retailers.
See gear rewards →
Curated experiences
Exhibition nights, equipment fittings, masterclasses with featured coaches.
See experiences →
Badminton Village merch
Branded shirts, towels, accessories. Coming as we open a print partner.
See merch →
Note: points can't be used to pay for club sessions, coaching, or court time directly. Those are paid for by card — points are for the rewards catalogue only.
Where to find points
Quick links
- Your dashboardCurrent balance, recent activity, quick links to redeem.
- Rewards catalogueGear, merch, and experiences you can redeem with your points.
- Earn pathsEvery way to earn — bonuses, streaks, referrals, milestones.
- Points historyEvery point earned and spent, with dates and expiries.
- FriendsRefer a friend — both of you get bonus points when they play their first session.
- Full termsThe official loyalty programme terms, including expiry rules.
Quick FAQ
- Can I buy points?
- No. Points are earn-only.
- Can I get a refund for unused points?
- No. Points have no cash value and aren't refundable. They expire 12 months after you earn them.
- Can I give my points to someone else?
- No. Points are tied to your account and aren't transferable.
- What happens if I delete my account?
- Any remaining points are forfeited at the time of deletion. There's no payout.
- Why can't I use points to pay for sessions or coaching?
- Sessions and coaches are paid for directly by card — we wanted to keep our loyalty programme clearly separate from the marketplace payments. Points are for the rewards catalogue.
- Do points appear on tax invoices?
- No. Points are a loyalty rebate, not a payment instrument, so they don't appear on GST invoices. Cash payments do.
See the full terms of service for the binding language. Loyalty programme rules may change with reasonable notice.